TERMS & CONDITIONS
We like to have fun; we like to enjoy the sunshine and marvel at how remarkable life is, as demonstrated by the bees and the delicious honey we harvest. However, these terms and conditions are legal blurb we have to include so we don’t get locked up in the Tower of London. They are no reflection of our personality (or lack of…).
DEFINITIONS
“Bees for Business” and “Bees & Co.” means Native Honey Bees Limited, company number 13069296 , registered in England and Wales also referred to as “we” or “us” in these terms and conditions.
OUR SERVICE
We want to always provide you with an extraordinary level of service and for you to be really happy with us. But if you’ve sent, received or partaken in a Bees for Business or Bees & Co. gift, workshop or experience day and you’re not unBEElievably happy about the experience, please pop us an email straight away: hello@beesforbusiness.com. We’ll do our very best to get back to you within 48 hours, and we’ll do everything we can to put things right for you.
ORDERS
Payment
We take payment when you place your order, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days. We run special offers from time to time and these are to be used independently, not in combination.
Dispatch
If we have your collection in stock and we receive your order before 1pm (UK Standard Time) on Monday or Thursday we’ll try to put it in the post the same day. We try to ship on Monday and Thursday only. If we get your order after 1pm, we’ll send it out on the next shipping day. So, if you ordered after 1pm on Monday, we’d ship your order the next Thursday. There may be times when we cannot adhere to this due to reasons beyond our control.
Returns Policy
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our honey products are perishable food goods we do not offer refunds in any other circumstances.
Corporate Orders Policy
All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.
SEASONAL OFFERS
We will often provide seasonal offers via our newsletter and in our printed guides. These are valid online at www.beesforbusiness.com unless stated otherwise. These will be valid for a limited time only; please see expiry date in newsletter or printed guide. Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude special collections, bespoke orders and corporate orders unless stated otherwise. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Delivery offers
From time to time we will provide seasonal offers for free delivery. These are subject to the terms stated above. In addition they will always have an order threshold of at least £20 or more, and will be applicable on orders being sent to one address only within the UK. We also offer free delivery on orders over £300 that are being sent to a single address. We cannot offer free delivery if your order is over £300 but being sent to more than one address.
UK Delivery
Most of our deliveries are handled by Royal Mail, who advise that their Tracked service delivery can take between one to two working days. 95% of Royal Mail parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
Overseas Delivery
We send overseas deliveries using FedEx International. FedEx parcels are tracked throughout the whole of their delivery journey and need a signature.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion.
Personal messages
We reserve the right not to send a message that may contain offensive and/or inappropriate content.
Discount Codes
We reserve the right to withdraw our discounts at any time.
Credit
- Credit expires 6 months from the date that it is added to an account.
- Where credit already exists on an account and further credit is added, the total amount of credit will expire 6 months from the date of the most recent credit addition.
- We reserve the right, at our discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site
- Except where otherwise stated, discounts and credits can be redeemed against all products on BeesforBusiness.com
- When applying credit to your order the full credit balance will be applied. Any additional payment that may need to be made against your order will need to be covered by the payment methods available at checkout
- When applying credit to an order where the subtotal is less than the credit balance, the subtotal will be removed from your credit balance and you will keep the remaining credit balance.
- In cases of a refund against an order where credit has been applied the credit will be refunded back into your account.
COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Bess for Business website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information
By entering into agreement with us when you place an order, enter a competition or prize draw run by us or on our behalf you have consented to the use of your data. You may ask us at any point not to share your information with third parties for this purpose by contacting us at hello@beesforbusiness.com
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Some phone calls are recorded for training purposes.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Cookies
We may use “cookies” for administrative purposes such as cataloguing traffic patterns throughout the site and can use a “cookie” to assign a “User ID” for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer – but not you – to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren’t useable for identifying individuals, these advertisers will never know who you are – and we will not reveal that information to them.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at +44 (0) 1778 487923 or email us: hello@beesand.co
Summary of terms
Browser
Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator, Safari, Firefox, Google Chrome and Microsoft Internet Explorer.
Cookie
Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. IP address If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9 Web Server Delivers (serves up) web pages to your computer.
This privacy policy only covers this website at http://www.biscuiteers.com other links within this site to other websites are not covered by this policy.
Workshops
All workshops, courses and live events including corporate team building and parties are to be paid in full in advance. If you wish to cancel your place or event you will receive a 100% refund if cancelled 21 days in advance, and a 50% refund if cancelled between 21 and 14 days in advance. Unfortunately we are unable to offer any refund if your place is cancelled with less than 14 days notice.